Debug Info
Generate a system report for support — environment, plugins, database tables, and recent errors.
The Debug Info tool collects environment data for support tickets — without exposing license keys, API tokens, or passwords.
WP ULike → Tools → Debug Info
Also available on the License page as Copy for support (includes license-specific API error details with masked key).
How to use
- Open Tools → Debug Info.
- Review the report in the text area.
- Click Copy report.
- Paste into your ticket at wpulike.com/support with steps to reproduce and your site URL.
Report sections
WordPress Information
- WordPress version, site URL, home URL
- Multisite yes/no, locale, memory limit
Server Information
- PHP version, MySQL version, server software
- PHP memory limit, max execution time, upload limits
- cURL version and SSL support, OpenSSL version
- HTTPS enabled, allow_url_fopen
WordPress Debug
WP_DEBUG,WP_DEBUG_LOG,WP_DEBUG_DISPLAY,SCRIPT_DEBUGstatus
Active Plugins
- Name and version of every active plugin (conflict diagnosis)
Theme
- Active theme name, version, parent theme
WP ULike Information
- WP ULike free version
- WP ULike Pro version
- License status: Active or Inactive (not the key itself)
Database Tables
Existence check for each WP ULike table:
| Table suffix | Purpose |
|---|---|
ulike | Post votes |
ulike_meta | Counter cache |
ulike_comments | Comment votes |
ulike_activities | BuddyPress votes |
ulike_forums | bbPress votes |
ulike_sessions | Pro sessions Pro |
ulike_views | View tracking Pro |
Exists vs Not exists — missing tables may need Help → Repair tables.
WP ULike Settings Summary
Non-sensitive flags only — e.g. Enable Serialize Storage yes/no. Full settings values are not included.
Error Log (recent lines)
Tail of wp-content/debug.log or PHP error_log (last ~512 KB max, capped line count). Useful for PHP fatal errors during vote AJAX or license API calls.
If no log is readable, the section notes that explicitly.
Generated timestamp
Date and timezone when the report was created.
What is excluded
Never included in the report:
- License keys (full or partial)
- REST API Bearer tokens
- OAuth client secrets
- WordPress admin passwords
- Database credentials
The License page support export masks the key (shows only last characters).
Debug Info vs Help page health
| Feature | Help page | Tools → Debug Info |
|---|---|---|
Votes today / total | ✓ quick stats | — |
Database repair button | ✓ | — |
Settings backup | ✓ | — |
Full plugin list | — | ✓ |
PHP/server details | — | ✓ |
Error log tail | — | ✓ |
Table existence check | summary row | detailed list |
Use Help for day-to-day health; use Debug Info when opening a support ticket.
Interpreting common findings
| Finding | Likely cause |
|---|---|
Table Not exists | Incomplete activation — run Repair tables on Help page |
License Inactive | Key not activated, expired, or URL mismatch — see License Troubleshooting |
cURL Not supported | Host blocks outbound HTTPS — license activation fails with 403/connection errors |
Error log shows REST/AJAX fatals | Plugin conflict or PHP version — test with other plugins disabled |
Serialize Storage Yes | Per-post editor data uses serialized format — run Maintenance convert if upgrading old sites |
Privacy before sharing
- Review the error log section — third-party plugins may log user IDs or URLs
- Remove any lines you consider sensitive before pasting publicly
- Do not share Debug Info in public forums if error logs contain paths or credentials from other plugins
Related: Troubleshooting Common Issues · Database & Meta
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